Delivery Policy
Lorinda Ama Clothing – South Africa & International Orders
Thank you for shopping with Lorinda Ama Clothing. We aim to give you a smooth and reliable delivery experience locally and worldwide. Please read our shipping policy below.
1. Shipping Within South Africa
We proudly deliver to all provinces in South Africa.
Delivery Timeframes
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Standard Delivery: 2–5 business days
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Express Delivery (major cities): 1–2 business days
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Remote Areas: 3–7 business days
South African Delivery Fees
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Flat Rate Standard Delivery: R70 – R100 (based on location)
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Express Delivery: R120 – R180
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Free Delivery: Orders above R6000 (standard delivery only)
Courier Partners
We use trusted South African Couriers Services for fast and secure delivery. Tracking details are sent via email or SMS once your order is dispatched.
2. Shipping to Southern African Countries
We deliver to neighbouring countries within the SADC region, including:
Namibia, Botswana, Zimbabwe, Lesotho, Eswatini, Mozambique, Zambia, Malawi.
Delivery Timeframes
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5–10 business days depending on destination and customs clearance.
Fees
Shipping fees are calculated at checkout based on weight and destination.
Customs & Duties
Customers are responsible for customs/import duties required by their country.
3. International Shipping (Rest of the World)
We ship globally through Secure international Courier Partners.
Delivery Timeframes
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10–45 business days depending on your region and customs processing.
Fees
International shipping fees are calculated at checkout. Rates vary by country and parcel size.
Customs, Taxes & Import Fees
International customers are responsible for any customs duties or taxes required by their local authorities.
4. Order Processing
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All orders are processed within 1–2 business days.
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Orders placed on weekends or public holidays are processed the next business day.
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Once shipped, you will receive a tracking link to follow your parcel’s journey.
5. Delivery Address Information
Please ensure your address, contact number, and postal code are correct.
Lorinda Ama Clothing is not responsible for delayed or failed deliveries due to incorrect address details.
6. Missed Deliveries
If a delivery attempt fails, couriers may:
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Re-attempt delivery
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Contact you to arrange a suitable time
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Hold the parcel for collection at the nearest depot
Unclaimed parcels may be returned to us. Additional shipping fees may apply for re-delivery.
7. Lost, Damaged, or Delayed Parcels
Your satisfaction is important to us.
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If your order arrives damaged, please contact us within 48 hours with photos.
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If your parcel is delayed or lost, contact us and we will assist in opening an investigation with the courier.
8. Pre-Order Items
Pre-order items have longer processing times. Estimated delivery dates will be shown on the product page or confirmed via email.
Orders containing both pre-order and in-stock items may ship together unless arranged otherwise.
9. Contact Us
For shipping or order-related questions:
📧 Email: support@lorindaama.com
📞 WhatsApp: +27 83 398 5167
📍 Location: Midrand – South Africa