Customer Service
We’re Here to Help – Every Step of the Way
Welcome to the Lorinda Ama Clothing Customer Service page.
Your satisfaction means everything to us. Whether you have questions about your order, sizing, delivery, or returns, our team is ready to support you with quick and friendly assistance.
1. How to Contact Us
Our Customer Care Team is available to help with any enquiries.
📧 Email: support@lorindaama.com
📞 WhatsApp: +27 83 398 5167
🕒 Operating Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sundays & Public Holidays: Closed
We aim to respond to all messages within 24 hours.
2. Order Assistance
Need help with your order? We’re here for you.
We can assist you with:
✔ Order status updates
✔ Changing delivery details before dispatch
✔ Tracking your parcel
✔ Product questions (fabric, size, fit, availability)
✔ Payment or checkout issues
Provide your Order Number for faster service.
3. Shipping & Delivery Support
We offer local and international delivery through trusted couriers.
Our team can help you with:
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Tracking information
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Delayed or missed deliveries
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Address errors
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Courier communication
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Expected delivery dates
See our full details in the Shipping & Delivery Policy.
4. Returns, Refunds & Exchanges
Your peace of mind matters.
If your item doesn’t fit or isn’t what you expected, we will guide you through our simple return process.
We assist with:
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How to request a return
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Eligibility checks
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Exchange options
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Refund process updates
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Returning defective or incorrect items
Read our Refund & Returns Policy for detailed steps.
5. Sizing & Product Guidance
We want you to get the right fit the first time.
Our customer care team can help you with:
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Size recommendations
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Fabric details
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How items fit (tight, loose, true to size)
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Styling advice
You can also refer to our Size Guide for measurements.
6. Payment Support
If you experience any issues at checkout, we can help.
We support secure payment options including:
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Debit/Credit Cards
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EFT / Bank Transfer
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PayFast / PayStack
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Mobile payment methods
Contact us for payment confirmations or failed transaction support.
7. Frequently Asked Questions (FAQs)
Here are some quick answers to common questions:
Q: How long does delivery take?
South Africa: 2–5 business days
Southern Africa: 5–10 business days
International: 10–45 business days
Q: Can I change my delivery address after ordering?
Yes, if your order has not yet been dispatched. Contact us immediately.
Q: How do I return an item?
Email or WhatsApp us with your order number. We’ll guide you through the steps.
Q: Do you ship worldwide?
Yes, we deliver globally through reliable international couriers.
8. Customer Care Promise
At Lorinda Ama Clothing, we are committed to:
- Fast and friendly communication
- Honest information and transparency
- Secure shopping and data protection
- Quality products you can trust
- A smooth customer experience from start to finish
- Your happiness is our priority.
9. Feedback & Complaints
We value your feedback and use it to improve our services.
If you have any concerns or complaints, please contact us directly at:
📧 support@lorindaama.com
We aim to resolve all issues professionally and promptly.
10. Stay Connected
Follow us for updates, new arrivals, promotions, and styling inspiration:
Facebook
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